Product support

How can we help?

Choose your app, check the common answers below or contact AVTR Apps with the details of your issue.

Common questions

Start with the basics.

What information should I include in a support email?

Include the app name, your Android version, what you expected to happen, what happened instead and the steps that led to the issue. Do not attach sensitive documents unless they are essential to the request.

How do I manage app permissions?

Open Android Settings, choose Apps, select the relevant AVTR app and open Permissions. Available options depend on your Android version and the app feature you are using.

Where are generated PDF files stored?

Files you save are managed on your Android device. Use the app's document list or your device file manager to locate saved PDFs. The exact displayed location can vary by Android version.

Why should I test a QR code before sharing it?

Testing confirms that the encoded information is correct and that the code can be scanned at its intended size. Test from a second device before printing or distributing it.

How can I improve a price calculation?

Check that the base price and base weight use matching units, then confirm whether you are calculating price from weight or weight from price.

Still need help?

Email us with the app name and a concise description of the issue.